Store Credit FAQ

What can I use store credit for?

Store credit can be used in our stores and on our website to buy anything we sell. It can also be applied to shipping for website orders.

How do I get store credit?

You get Store Credit by selling us your books, DVDs, and CDs. You can bring any of these items into one of our stores to receive an offer. (Read more about selling your items to us: Sell Us Your Stuff).

Sometimes we also give store credit for refunds or customer service courtesies.

Does my store credit expire?

Your store credit balance is stored in our computer system and never expires.

How can I check my balance?

You can check your balance and store credit transactions any time by logging in to your account here on our website and navigating to Account->Store Credit Balance and Transactions. Our staff will also be happy to check your balance for you any time you're in one of our stores.

Can I use my store credit to buy brand new or special order items?

Yes!

Can I use my store credit to pay for shipping?

Yes!

Can I cash out my store credit?

You can visit any store to cash out your store credit. The cash value of store credit is 50%. For example $10 of store credit is worth $5 in cash. If you have a large balance you will likely receive a check instead of cash.