"Service businesses sell something that cannot be seen or heard. They offer an experience - and to make that experience truly exceptional they must first understand people and how to satisfy them. In this volume, Harry Beckwith provides a treasury of quick, practical, and entertaining strategies. Applying the study of human nature to the real world of business, The Invisible Touch will open your eyes to this crucial branch of marketing with four key concepts: Price; Brand; Packaging; and Relationships. Thorough, informative, and easily implemented, The Invisible Touch shows you how to market a service and, most important, how to keep happy, loyal clients with you forever."--BOOK JACKET.
Authors
Harry Beckwith
Additional Info
- Publisher: Warner Books
- Format: Hardcover
- ISBN: 9780446524179
No copies of this item are currently available.