"It's not the magic that makes it work; it's the way we work that makes it magic." The secret for creating "magic" in our careers, our organizations, and our lives is simple: outstanding leadership--the kind that inspires employees, delights customers, and achieves extraordinary business results. Lee Cockerell, who ran Walt Disney World Resort operations for over a decade, shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world's number one vacation destination. Combining business wisdom with insightful and entertaining stories from four decades on the front lines of some of the world's best-run companies, Creating Magic shows us how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.--From publisher description.