This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version. 30 Years of Breakthrough Leadership Insights in One Extraordinary Book! From The One Minute Manager- to Raving Fans, Ken Blanchard-s books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people oriented, customer centered, and performance driven. Now, in this fully updated edition of Leading at a Higher Level, Blanchard and his colleagues bring together all they-ve learned about world-class leadership. You-ll discover how to create targets and visions based on the -triple bottom line- and make sure people know who you are, where you-re going, and the values that will guide your journey. Leading at a Higher Level presents the definitive discussion about using Situational Leadership- II to lead yourself, individuals, teams, and entire organizations. More important, you-ll learn how to dig deep within, discover the personal -leadership point of view- all great leaders possess, and apply it throughout your entire life. For everyone who wants to become a better leader... ...in any company, any organization, any area of life Build an organization that -walks the walk- on values Eliminate the gap between your company-s stated values and actual behavior Serve your customers at a higher level Deliver your ideal customer experience and create -raving fans- Coach to bring out everyone-s best, from top to bottom Create a coaching culture that boosts performance at every level